Precision care,
redefined
for your biology.

1. Introduction

Welcome to Genestac ("we," "our," or "us"). We respect your privacy and are highly committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (genestac.com) and use our telehealth services, metabolic optimization protocols, and related clinical offerings.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We may collect personal and medical information from you in a variety of ways, including when you register on the site, fill out a health intake form, or interact with our telehealth platform. The information we collect includes:

• Personal Identification Information: Your full name, email address, phone number, date of birth, and shipping/billing addresses.
• Medical and Health Information: Biometric data (e.g., height, weight), current and past medical conditions, biological goals, and details provided during your medical intake process.
• Payment Information: Credit card details and billing information (processed securely through third-party payment gateways; we do not store your full credit card number).
• Automatically Collected Data: IP addresses, browser types, operating systems, access times, and the pages you have viewed directly before and after accessing the site.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized clinical experience. Specifically, we may use information collected about you via the site to:

• Evaluate your health profile and formulate personalized clinical treatments.
• Process and fulfill your prescriptions through our FDA-registered compounding pharmacy partners.
• Manage overnight cold-chain logistics and order deliveries.
• Allow our board-certified physicians and your dedicated Health Consultants to monitor your progress and provide ongoing 1-on-1 support.
• Process payments and issue refunds.
• Send administrative information, such as appointment reminders, protocol updates, and order confirmations.
• Improve our website functionality and clinical offerings.

4. How We Share Your Information

We strictly protect your data and do not sell your personal information to third parties. We only share information in the following situations:

• Healthcare Providers: With our network of board-certified doctors, endocrinologists, and specialists who review your medical intake to prescribe and oversee your treatment.
• Pharmacy Partners: With certified, 503A-designated pharmacies strictly for the purpose of compounding and fulfilling your prescribed medications (e.g., GLP-1, NAD+, or peptide therapies).
• Third-Party Service Providers: With trusted logistics partners (for secure, temperature-controlled delivery) and IT service providers who assist us in operating our platform securely.
• Legal Obligations: If required by law, subpoena, or regulatory mandates, we may disclose your information to protect the safety of our patients and clinical staff.

5. Data Security and HIPAA Compliance

Your privacy is our top clinical priority. Because we facilitate clinical-grade telehealth, we adhere to strict data security standards. We use administrative, technical, and physical security measures, including HIPAA-compliant encrypted servers, to help protect your personal and Protected Health Information (PHI). While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site.

7. Data Retention

We will retain your personal and medical information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (such as state and federal medical record retention laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data.
• The right to request correction of any inaccurate or incomplete information.
• The right to request the deletion of your personal data (subject to mandatory medical record retention requirements).
• The right to opt out of non-essential marketing communications.